As a federally regulated employer, we rely on the Office of the Accessibility Commissioner to understand our duties under the Accessible Canada Act. Their team helps us navigate complaints, interpret regulations, and apply the duty to accommodate correctly. The Commissioner’s bulletins and guidance make complex rules clear and practical for our workplace. When we had questions about our accessibility plan and monitoring requirements, their publications aligned with UN disability rights gave us confidence we were on track. They enforce the law, but also educate, and that balance matters to us.
